Question 1

How do I know my booking has been confirmed?

Accepted Answer

Once our team has received your booking request, an itinerary email and payment will be sent within 12 hours. A confirmation email will be sent upon receiving payment.

Question 2

How many pieces of luggage can each passenger take?

Accepted Answer

Please visit our cars (https://www.travelstylecars.co.uk/our-cars)page for full information on passenger and luggage capacity for specific vehicles.

Question 3

How long do I need to leave before my departure time?

Accepted Answer

We suggest arriving at the airport terminal a minimum of 2 hours before your departure time. Our team will advise a collection time on request.

Question 4

How can I book or receive a quotation?

Accepted Answer

Book or receive a quote via our booking app - Book Now (https://www.travelstylecars.co.uk/book))

For bespoke travel arrangements please contact our team.

Email: booking@travelstylecars.co.uk
Phone: 01253 589007

Please include all relevant information, name, phone number, email, dates, times, locations and number of passengers.

Question 5

What happens after I book?

Accepted Answer

You will receive a booking confirmation document via email, which will include all relevant details of your journey. Please check the confirmation contains all the correct information, if you have any amends please contact our team as soon as possible.

Question 6

How do I pay?

Accepted Answer

The confirmation document will include a “Pay Now” button, click on this and you will go to our secure online payment system, where you can pay by credit card.

We can also provide a receipt for payment or an invoice showing payment received.

Please note all bookings require prepayment.

Question 7

Do you offer a Taxi service?

Accepted Answer

No, we are a pre-booked chauffeur service, and we require a minimum 24 hours' notice to check for availability.

Question 8

What is included?

Accepted Answer

Each vehicle offers bottled water and mints for your journey.

If you would like to request any additions such as champagne, please contact our team for additional information.

Question 9

Can I eat or drink in the vehicle?

Accepted Answer

We ask our clients to refrain from eating in the vehicles. Bottled water is provide and alcoholic drinks may be consumed at the drivers discretisation.

Question 10

How many pieces of luggage can I bring?

Accepted Answer

Please check the passenger and luggage capacity for each of our vehicles by visiting our cars page.(https://www.travelstylecars.co.uk/our-cars) Alternatively contact our team on booking@travelstylecars.co.uk or 01253 589007.

Question 11

Do you provide child seats?

Accepted Answer

We do not provide child seats. If you would like to provide a child seat, guests are responsible for installing the child seat. We can store child seats for return journeys.

Question 12

Can I add extra locations on the day?

Accepted Answer

Any additional pick-up or drop-off locations requests to the booking confirmation will incur a fee if it is possible to facilitate the request.

Please note our pricing and route plan are made based on the booking confirmation document, therefore please ensure you provide the correct information at the booking stage.

Question 13

Where do you drop-off at airport terminals?

Accepted Answer

Your driver will we take you to the terminal drop-off zone. Our pricing includes drop off/car park fees for the first 5 minutes.

Question 14

Where do you collect at airport terminals?

Accepted Answer

Our team will track your flight status, upon your arrival our driver will contact you with the details of where they will meet you once you have collected your luggage.

FREQUENTLY ASKED QUESTIONS